Refunds will be processed using the original payment method. For example, if payment was made via credit card, the refund will be credited to the same card through the merchant's payment gateway. This applies to all payment modes.
If the delivered product does not match your order, you may request a refund within 7 working days of delivery. Refunds will be initiated upon verification and processed as per the bank's standard turnaround time (TAT).
You may cancel your order within 5 working days from the date of payment, provided the product has not been dispatched. Once dispatched, cancellations will not be accepted.
No refunds or cancellations will be processed after dispatch or delivery, except as stated in the refund policy above.
Policies are subject to change. Please review the latest terms on our website before placing an order.
For queries, contact us at:
Email: customercare@trivenialmirah.com
Phone: +91 88742 08130
Working Hours: Monday to Saturday, 9:00 AM - 7:00 PM
Refund processing time depends on your bank's standard turnaround time (TAT). Typically, it takes 5-7 business days for the amount to reflect in your account after we initiate the refund.
No, once an order has been dispatched, it cannot be cancelled. You will need to wait for delivery and then follow the refund policy if the product doesn't match your order.
If you receive a damaged product, please contact us immediately within 7 working days of delivery with photographic evidence. We will arrange for a refund as per our refund policy.
No, there are no cancellation charges if you cancel within the 5-working-day window and before dispatch. However, payment gateway charges may apply as per their policies.
Last updated: February 12, 2026
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